Using Electronic and Mobile Data Services in the Australian Health Care Sector: The Challenges from End Users’ Viewpoints

By Heng-Sheng (Aaron) Tsai and Eric Kong.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

The fast development of information and communication technologies (ICTs) and electronic data services in recent years has changed the working processes within businesses and organizations. In the health care sector,, ICTs and electronic data services provide doctors, nurses, pharmacists, and other medical professionals more accurate information, which eventually leads to improved services to health care consumers. However, literature indicates that there are challenges in implementing and utilizing data service in various aspects in health care organizations. To depict a more complete scenario of the issues, this study uses a multiple case study method to explore and identify the feedback and challenges based on the viewpoints of health care employees and consumers. It aims to assist decision makers in implementing electronic and mobile data services in health care organizations.

Keywords: Learning New Technology, Electronic Data Service, Mobile Service, Health Informatics, System Implementation

International Journal of Technology, Knowledge and Society, Volume 9, Issue 3, pp.63-71. Article: Print (Spiral Bound). Article: Electronic (PDF File; 384.862KB).

Dr. Heng-Sheng (Aaron) Tsai

Postdoctoral Research Fellow, University of Southern Queensland, Toowoomba, Queensland, Australia

Heng-Sheng (Aaron) Tsai currently works in the Health Informatics Team as a Postdoctoral Research Fellow at the University of Southern Queensland Australia. He has been an assistant professor at Takming University of Science and Technology in Taiwan. His research interests include the areas of m-business, mobile data services, e- and m-health. He has more than 30 academic publications including academic books, refereed journal articles, and international conference papers.

Dr. Eric Kong

Senior Lecturer, School of Management and Marketing, Faculty of Business and Law, University of Southern Queensland, Toowoomba, Queensland, Australia

Eric Kong is a Senior Lecturer at the School of Management & Enterprise, University of Southern Queensland, Australia. His current research interests include intellectual capital, knowledge management, and nonprofit strategic management. He has published over 60 publications, including international refereed journal articles, refereed conference papers, scholarly research book and book chapters. He was a winner of the 2011 Highly Commended Emerald Literati Award for an article he published in the Journal of Intellectual Capital. An article he published in Knowledge Management Research & Practice in 2009 has been selected as one of the top ten articles in the Journal in the last decade. Eric was nominated as the Chair of the Best Paper Award for Public and Nonprofit Division at the Academy of Management Conference in 2008 and 2010. In 2010, he served as Guest Editor of Special Issue of Journal of Intellectual Capital on ‘Intellectual Capital and Nonprofit Organizations in the Knowledge Economy’.

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