An Asian Tiger takes up Service: The Growth of the Call Centre Industry in Singapore

By Jennifer Jarman.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

The existence of a thriving call centre industry in Singapore, a high-wage, knowledge-based economy in Southeast Asia, suggests that cheap labour is not enough to support the industry.

Keywords: Telecommunications Industry, Call Centres, Transformation of Work, Globalization, Outsourcing

International Journal of Technology, Knowledge and Society, Volume 1, Issue 5, pp.65-72. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.104MB).


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