Technology Management in the Services Industry: Awareness amongst Executives, Heads and Staff in the Technical Education Sector

By Arif Sikander.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Technology strategies are increasingly being viewed by organizations as competitive weapons and instruments of business strategy. This study focused on the ‘services’ sector and within this sector it was decided to restrict the study to technical institutions. The reason for selecting technical institutions was that the performance of institutions in the technology area is more affected by technology strategies/policies than the non-technical schools and colleges. The study sought to identify and analyse the level of awareness of participants on technology strategy issues and the perception of departments (including those in the Ministries) about technology management.
The participants included the staff and heads of departments at a technical college in Brunei Darussalam, the senior management at the college and the policy makers at the Department of Technical Education (DTE). The technology strategy and management data was desired from all the three groups. Data was collected through a questionnaire and analyzed using statistical techniques. A pilot-study helped to refine the questionnaire before it was administered.
The study makes a contribution to research on strategic management by extending and analyzing the dimensions of several prior studies in the services sector, specifically related to the technical education sector. Research on technology management issues relevant to the education sector is severely limited in the literature and has not been given much importance. The study sets the tone to open up discussions and research interest towards applying strategic technology management tools in the education sector. The management issues revealed as part of this study has implications to the management in the education sector in providing valuable inputs to develop technology strategies/ policies.

Keywords: Technology, Technology Strategy, Technology Management, Performance

International Journal of Technology, Knowledge and Society, Volume 8, Issue 6, pp.145-157. Article: Print (Spiral Bound). Article: Electronic (PDF File; 484.120KB).

Dr. Arif Sikander

Lecturer, Business School, Murdoch University, Perth, Western Australia, Australia

I am a dynamic individual with local and international experience in engineering, entrepreneurship and innovation, strategic technology management, training, lecturing, business planning and H.R.M. I have a unique and rich combination of qualifications in engineering, business administration and education, holding a Master Degree in each. My PhD thesis relates to strategic management of technology and innovation (STM). I have led multidisciplinary teams and established effective networks. I can easily assimilate and disseminate wide ranging information to a variety of targeted audiences and work towards bringing disparate groups to consensus. I possess a research and teaching experience at the College and University levels and lectured/supervised both undergraduate and post graduate courses. This includes an assignment of about 12 years in Brunei. I have initiated and developed subject materials for various units at Murdoch University and UWA. I have lectured, coordinated and tutored many units at both these universities. I can lecture, supervise research and manage most Business programs in the areas of Human Resource Management, Strategic HRM, Organisational Behaviour, Operations management, Entrepreneurship and innovation, Strategic management, Strategic decision making, Strategic Technology management, Leadership and closely related areas. Human Resource Management and Management are my major specialist areas.


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