Business Intelligence Excellence: A Company’s Journey to Business Intelligence Maturity

By Paul Hawking.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This paper is a case study which describes a company’s Business Intelligence (BI) journey. Although Business Intelligence is seen as priority by many companies the level of benefits achieved varies significantly. Often this is dependent on the level of Business Intelligence maturity. This paper documents a company’s trials and tribulations with their BI implementations. The paper maps and discusses the company’s Business Intelligence best practices.

Keywords: Business Intelligence, Business Performance, Case Study

International Journal of Technology, Knowledge and Society, Volume 8, Issue 2, pp.91-100. Article: Print (Spiral Bound). Article: Electronic (PDF File; 222.390KB).

Paul Hawking

SAP Academic Program Director, School of Management and Information Systems, Victoria University, Melbourne, Australia

Paul is one of the leading commentators on ERP systems and specifically SAP solutions. His knowledge is well respected in both industry and academia and accordingly is often required to assist companies with their ERP strategies and understanding SAP solutions. He has presented at Sapphire, ASUG and SAUG conferences. He is an “Expert Blogger” on the SAP Community Network. He trains and advises academics around the world in regards to ERP systems curriculum. He was a past Chairperson and committee member of the SAP Australian User Group (SAUG) for the past 10 years and was responsible for knowledge transfer. He now designs and advises the SAUG on the content for their events. Paul in 2009 was voted by the SAP community as one of the Top Ten Most Influential People in SAP for Australia and New Zealand. Paul is also one Australia’s best selling IT authors having written 10 books which are sold throughout the world. The Microsoft Stable book series has been in publication since 1995. He has published more than 100 papers in leading journals and conferences. Paul is the only academic in world to be awarded the title of SAP Mentor.


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