Integrated Use of Information Technology and People Involvement for Knowledge Management

By Fahmi Ibrahim and Vivien Reid.

Published by The Technology Collection

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Article: Print $US10.00
Article: Electronic $US5.00

The last decade has witnessed a significant increase in discussions about the different dimensions of knowledge and knowledge management (KM). Many factors have contributed to the emergence of KM including globalisation, a highly competitive business environment and the proliferation of information technology (IT), among others. The aim of this paper is to explore the role and contribution both of IT and people involvement in the field of KM. There is much confusion in the literature, and in organisations, as to the respective roles of IT and people within KM practices. The involvement of people is not new but, for many, KM technologies are unfamiliar and still evolving. This imbalance has led to the danger that organisations could spend large amounts of time, money and resources on inappropriate mechanisms either/both on IT based or/and people involvement. The paper begins with a review of different IT and people roles in KM and then reports the findings of in-depth interviews of selected UK car manufacturing organisations, carried out with the purpose of establishing what mechanisms are being used in these organisations to support KM implementation. In conclusion, the paper advocates the integrated use of IT and people involvement in KM practices as being crucial for successful implementation.

Keywords: Knowledge Management, IT, People Involvement, Integrated Approach, UK Car Manufacturing Organisations, In-Depth Interviews

The International Journal of Technology, Knowledge and Society, Volume 6, Issue 2, pp.163-180. Article: Print (Spiral Bound). Article: Electronic (PDF File; 709.986KB).

Dr. Fahmi Ibrahim

Researcher, Strategy, Innovation & Enterprise, Caledonian Business School, Glasgow Caledonian Univeristy, Glasgow, Scotland, UK

Fahmi Ibrahim is a Researcher and recently completed his PhD entitled ‘Investigation of Knowledge Management (KM) Practices in UK Light Vehicle Manufacturing Industry: Conceptualisations of Theory and Practice’ from the Division of Strategy, Innovation & Enterprise (SIE), Glasgow Caledonian University, UK. He obtained his MSc in Business Information Technology Systems (BITS) from Graduate School of Business, University of Strathclyde, UK. His research focuses on KM and adding value, and the interface of KM and Intellectual Capital Management with the emphasis on management-measurement concept. He has published a paper in Internation Journal of Information & Knowledge Management. He is reviewer for Knowledge Management Research & Practice journal and Associate Editor for International Journal of Knowledge, Culture & Change in Organisations.

Vivien Reid

Acting Head of Division, Strategy, Innovation and Enterprise, Glasgow Caledonian University, Glasgow, Scotland, UK

Vivien is Acting Head of the Strategy, Innovation and Enterprise Division of Caledonian Business School, Glasgow Caledonian University. She has a wide range of academic experience, gained in further and higher education establishments both in the UK and overseas. This experience includes module and programme development, programme leadership, and international collaboration. Her current teaching and research areas are knowledge management (KM) and intellectual capital management (ICM), including the centrality of leadership and culture to such strategies, within private and public sector organisations. Her research output includes book chapters, journal articles and conference papers on strategic KM, KM in the public sector, ICM and organisational learning.


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