Enterprise Resource Planning Benefits and Managerial Decison Levels

By Noorhayati Mansor and Asniati Bahari.

Published by The Technology Collection

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Article: Print $US10.00
Article: Electronic $US5.00

The benefits of enterprise resource planning (ERP) include increased efficiency and productivity as well as cost reduction (Kakouris and Polychronopolous (2005). Chand et.al. (2005) incorporates the balanced scorecard framework to the ERP system. Existing work on the combined ERP and BSC includes Rosemann and Wiese (1999), Wier et. al (2007) and Mansor and Bahari (2008). The present paper extends the work of Chand et.al. (2005) and proposes an empirical study to evaluate the perceived ERP benefits at the operational, tactical and strategic decision levels. A mixed methodology is adopted. The first stage involves semi-structured personal interviews of CEOs to develop a set of questionnaire. In the second stage, managers of Malaysian manufacturing companies are randomly selected to respond to the questionnaire. The findings are expected to improve the designs, applications and effectiveness of performance management system in the strategic information system environment.

Keywords: Strategic Performance Management System, Enterprise Resource Planning (ERP), Balanced Scorecard, Strategic Information System.

The International Journal of Technology, Knowledge and Society, Volume 6, Issue 1, pp.153-166. Article: Print (Spiral Bound). Article: Electronic (PDF File; 662.072KB).

Dr. Noorhayati Mansor

Director, UMS Accounting Centre, University Malaysia Sabah, Kota Kinabalu, Sabah, Malaysia

In charge of designing and improving the accounting curriculum to ensure compliance with the national and global standard practices. Also involve in various activities at the national level in promoting interests in the accounting education. A former Council member of the Malaysian Institute of Accountants having served the maximum period of 4 years. Currently serve as a Trustee of the Malaysian Accountancy Research and Education Foundation. Areas of interest include strategic management accounting, corporate finance and operations management.

Dr Asniati Bahari

Lecturer, Accounting Department, University Malaysia Sabah, Kota Kinabalu, Sabah, Malaysia

Currently pursuing a doctoral degree in Accounting Information System at Universiti Malaysia Sabah. Previous experience includes working in accounting firms in Padang and Jakarta, Indonesia. Working as a teaching staff in the accounting department at Universiti Malaysia Sabah after serving Universitas Andalas Indonesia as a full-time lecturer. Very active in organizing seminar, workshops and conferences. Also involved in supervising students club and activities. Areas of research interest include Accounting Information System, Enterprise Resource Planning System and Performance Measurements System.


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