An Integrated Virtual Ethnographic Study: Use of Computerised Social Networks to Transfer Tacit Knowledge for Mass Collaboration in the IT Workplace
The purpose of this paper is to report the key findings of a number of independent research projects conducted in virtual settings. The first research project was to understand the knowledge transfer process and activities in the virtual teams for mass collaboration. The second project was to evaluate the efficiency of major social networking tools used by the IT professionals. The third project was identify the correlation between computerized social networking and knowledge transfer. Integration of these three research projects, particularly comparing the findings from each, enabled to discover new patterns and useful learning lessons for the knowledge management discipline in the IT workplace.
||Computerized Social Networking, Knowledge Transfer, Knowledge Management, IT Workplace, Information Technology, Patterns and Lessons Learnt
The International Journal of Technology, Knowledge and Society, Volume 5, Issue 5, pp.139-152.
Article: Print (Spiral Bound).
Article: Electronic (PDF File; 1.287MB).
Executive IT Architect, Global Technology Services, IBM Australia, Melbourne, Victoria, Australia
Dr. Mehmet Yildiz is a certified Executive IT Architect in IBM Australia. He provides leadership and guidance to a number of virtual technical teams consisting of systems engineers, technical specialists and solution designers globally to deliver complex IT projects for enterprise customers. He holds a number of industry and vendor based certifications (as educator or practitioner) from Microsoft, Cisco, IBM, The Open Group, CompTIA, AIPM and ANTA. He is a professional member of the BCS (British Computer Society) and IET (Institution for Engineering and Technology in UK. His key research and interest areas are knowledge transfer, social networking, enterprise architecture, molecular technologies, transition and transformation projects, collaborative research for innovation through virtual teams, mass collaboration, open computing, and self healing systems.
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