This paper presents findings from an exploratory study of rural human service agency workers and their “use and comfort” with common software and the Internet. In addition, their degree of computer anxiety, self-efficacy in terms of computer use, and their perceptions of the effectiveness of computers in helping clients is assessed. This study reflects a fairly high level of use and comfort with basic computer technology in terms of common software and the Internet. Responses for each of the three constructs were totaled and averaged for a Computer Anxiety Total Score (m = 3.54, sd = .517), Computer Self-Efficacy Total Score (m= 3.53, sd = .686), and a Computer Effectiveness Total Score (m = 3.18, sd = .487). Then a Computer Comfort Total Score was computed by totaling all responses to the 25 items and averaging the total (m = 3.40, sd .399). When the Computer Comfort Total Score was correlated with the Total Use Score and the Total Comfort Score, there was a statistically significant relationship between these variables, indicating that use and comfort relate to human service workers’ anxiety, self-efficacy, and views of effectiveness in helping clients.
|Keywords:||Technology, Human Services, Administration|
Department Head, Department of Social Work, Texas A&M University - Commerce, Commerce, Texas, USA
Faculty, Department of Social Work, Texas A&M University - Commerce, Commerce, Texas, USA
BSW program director, Department of Social Work, Texas A&M University - Commerce, Commerce, Texas, USA
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