A New Human Performance Technology Model: Using the 5W-H System

By Sheila Warren.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Creating performance improvement in an organization can be complicated for the advanced practitioner in the field of Human Performance Technology (HPT). To the novice, however, it may seem impossible. Models often give instructions on what to do during various phases of investigation and analysis, but a stumbling block for the beginner can be how to go about these tasks. The 5W-H model is based on the words Who, What, Why, Where, When and How. The practitioner gains information from the organization during the 5W phase. The “How” is the practitioner's response to the organization offering a proposal for how to make the improving changes. After the “How” the organization and the practitioner perform an Reality Check to assure the changes are even possible. The organization offers any additional input as a summative evaluation, and the practitioner provides a final proposal for Change. The process can begin again for a recursive analysis and continuing improvement, which can provide additional discrete improvements such as those in Kaizen.

Keywords: Human Performance Technology, Performance Improvement, Organization Improvement

The International Journal of Technology, Knowledge and Society, Volume 5, Issue 2, pp.113-120. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.383MB).

Sheila Warren

Independent Scholar, Huntsville, Alabama, USA

I have a BSE in Industrial and Systems Engineering from the University of Alabama Huntsville and a Masters of Science in Instructional Technology from the University of Houston at Clear Lake. I am currently applying for instructional technology doctoral programs. My professional experience has been in Quality Engineering dealing primarily with space flight hardware and ground support equipment on-site at the Johnson Space Center in Houston, Texas. My research interests cover a wide spectrum including Human Performance Technology, Instructional Design Models, Distance Learning, and Professional Training.


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