Maturity of Knowledge Processes and the Relationship to Technology Platforms

By Avinash Rao.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Technology solutions have been widely used in organizations to act as data and knowledge repositories. In product development companies, tools like Product Lifecycle Management (PLM) solutions are often seen as platforms that store information across the development cycle, feeding each role with the information necessary and tracking metrics that indicate the organization’s health and progress. In reality, the role of technology as a platform to share knowledge varies depending on the maturity of knowledge processes in organizations, each stage imposing fundamentally different demands from technology. We present a three stage development process maturity model for product development; at stage 1, there are limited knowledge processes, and no technology platform across the process. Each group may have its own, non-standard solutions. Stage 2 is characterized by rigid processes to capture knowledge, tightly coupled to technology where all data is formally captured and development is driven by analytics. Finally in stage 3, companies recognize that rigidity of processes cause them to lose knowledge that cannot be captured easily into systems.
This realization is driving the way technology platforms are adopted and how companies need to use their knowledge to drive the technology platform. This paper (based on consulting experiences with product development companies worldwide) posits that the role of technology as a platform should change as companies move through the stages. Two cases are presented that illustrate the linkage of knowledge processes and technology platforms, and how companies can succeed as they move through the stages.

Keywords: Technology Solutions, Platforms, Knowledge, Product Development

The International Journal of Technology, Knowledge and Society, Volume 4, Issue 5, pp.33-38. Article: Print (Spiral Bound). Article: Electronic (PDF File; 607.610KB).

Avinash Rao

Senior Business Consultant, Product Strategy and Architecture, Bangalore, Karnataka, India

Avinash Rao is a senior business consultant with Wipro’s Product Strategy and Architecture practice, with expertise and experience in product development process consulting, supply chain management and e-procurement consulting across the globe. Avinash is fascinated by the process of learning and knowledge retention in organizations, and how companies derive competitive advantages from their structure and processes.


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