Using Web 2.0 Applications to Transform Analog Government into the Digital Age

By John Thompson.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This study focuses on Web 2.0 (i.e., the “read/write” Internet) topics, trends, and technology applications that assist government agencies to improve their operational effectiveness and achieve their governmental responsibilities. Web 2.0 applications such as blogs, wikis, mashups, podcasts, and other useful resources are described. Specific case study examples are included that show recent Web 2.0 use in such governmental agencies as the Federal Trade Commission, Department of State, Department of Defense, Library of Congress, and the Patent and Trademark Office. Benefits and concerns (opportunities and risks) of participating in the Web 2.0 world are presented. The focus of this paper is not on research, per se, but instead on presenting information, examples, and case studies illustrating Web 2.0 best practices in the public sector, including the who, what, why, where, and how of Web 2.0, as concerns governmental applications. These results clearly demonstrate that governmental entities can successfully capitalize on Web 2.0 initiatives by selectively implementing Web 2.0 applications, individually and collectively, from a growing list of such tools to facilitate multiple communication avenues among government agencies, between government agencies and citizens, and among citizens.

Keywords: Web 2.0, Interactive Web, e-Government, e-Learning

The International Journal of Technology, Knowledge and Society, Volume 4, Issue 4, pp.143-148. Article: Print (Spiral Bound). Article: Electronic (PDF File; 524.117KB).

Dr. John Thompson

Associate Professor and Coordinator, Computer Information Systems, Buffalo State College, Buffalo, New York, USA

Dr. John Thompson is an Associate Professor in Computer Information Systems at Buffalo State College. He also operates his own consulting and training business, Global Learning Institute, Inc. Dr. Thompson’s previous career experience includes being director of training for two state governments and director of a computer training organization at a state organization that trained 9,000 clients to use microcomputers. He also was the lead consultant in implementing total quality management (TQM) in a 1,100-employee government agency, and facilitated strategic plans for a government agency and a local municipality. Dr. Thompson teaches nearly all his graduate courses 100% online, having taught some 70 online courses, enjoying working and teaching from his home office at all hours of the day and night. His doctoral dissertation researched connections between adult education principles and writers of computer documentation. Dr. Thompson’s current research interests include Web 2.0 and online learning.


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