An Instrument to Measure the Adoption and Utilization of ICT in SME in Developing Nations

By Seta Boghikian - Whitby, Yehia K. Mortagy and Bahy Mortagy.

Published by The Technology Collection

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Article: Print $US10.00
Article: Electronic $US5.00

The study presents an instrument to measure the adoption and usage of Information and Communication Technology (ICT) in developing nations. Global Trade Agreements have reduced the ability of governments to protect local industries. As a result domestic companies are competing in local markets alongside foreign products that are often less expensive and of better quality. At the same time, many domestic enterprises lack the resources and the knowledge needed to identify opportunities and compete in foreign markets. ICT presents organizations with the needed flexibility and ability to meet new challenges. A multiphase project was launched with several objectives, including the study of how ICT is used in SME in developing nations, and the development of tools to enhance its utilization in order to improve the competitiveness of SMEs both locally and internationally. The paper outlines a framework and an instrument that is used in this study and may be used in other developing nations.

Keywords: ICT, ICT Utilization, IS in SME, IS in Organizational Enhancement, IT Adoption, IT in Developing Nations

The International Journal of Technology, Knowledge and Society, Volume 3, Issue 4, pp.103-110. Article: Print (Spiral Bound). Article: Electronic (PDF File; 573.260KB).

Dr. Seta Boghikian - Whitby

Chairperson of Computer Science and Computer Engineering, Associate Professor, Arts & Sciences, University of La Verne, La Verne, CA, USA

The author earned her Ed.D. in Organizational Leadership, Masters Degree in Information Science, another Masters Degree in Computer Education, and a Bachelors of Science Degree in Computer Science and Computer Engineering. The researcher has been teaching at the University of La Verne as an Associate Professor. Currently she is the Chairperson of the Computer Science and Computer Engineering program. She is involved and active in the university governance structure. The researcher has extensive experience in two major themes: First, teaching Internet-based distance learning courses. Second, researching the utilization of Information and Communication Technologies (ICT) in developing nations. She presented in conferences and conducted focus groups in Egypt seeking answers to her research. The researcher is active in consultation and research in information technology area. She is an excellent speaker and a beloved teacher for 22 years.

Prof. Yehia K. Mortagy

Associate Professor, Department of Applied Business Science and Economics, University of La Verne, La Verne, CA, USA

Prof. Mortagy is an Associate Professor of Information Technology and Decision Sciences at the College of Business and Public Management, University of La Verne, CA, USA. He teaches in two areas: Information technology and Quantitative Sciences. Currently he is the co-chair of the electronic commerce group at the college. His current research interest includes adoption of technology in developing nations, and quantitative strategic and operational systems. His recent publications include a chapter on the development of strategic information systems (SIS) for the Information Systems Encyclopedia (2003), papers and conference presentations on online education, and utilization of IT in developing nations. In addition, Dr. Mortagy is interested in quantitative models and their utilization in business. Professor Mortagy received his B.Sc. degree in Aeronautical Engineering for University of Cairo, Cairo, Egypt, MBA from University of California, Los Angeles in 1979, and Ph.D. in Management of Information Systems from the Claremont Graduate School, Claremont, California in 1997.

Dr Bahy Mortagy

Director, Information Technology Sector, Central Agency for Public Mobilization and Statistics (CAPMAS), Cairo, Cairo, Egypt

Dr. Mortagy is the director of Information Technology Sector at the Agancy for Public Mobilization and Statistics (CAPMAS), Cairo Egypt. Prior to joining CAPMAS, he served in several positions in the Egyptian Armed Forces including assistant director of the Military Technical College, deputy director of Information Systems Department, and director of the Operations Research Center. Dr. Mortagy is interested in investigating utilization of information technologies in developing nations and in designing and measuring the effectiveness of instruments used in collecting data on a national level. He received his Ph.D. and M.Sc. in Operations Research from the Royal Military College of Science, Shrivenham, UK, and a B.Sc. in Electrical Engineering from the military technical college, Cairo e Egypt.

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