Information and Communications Technology and Organisations: A Meta-Level Perspective

By Kamil Omoteso, Ashok Patel and Peter Scott.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Organisations are compelled by operational, structural and environmental exigencies to integrate Information and Communications Technology (ICT) in their activities and this phenomenon transforms the organisation’s structure, scope, workflows, reporting and control mechanisms, products and services. The increasing trend in ICT adoption has led to a cross-discipline research interest in the relevance, usefulness and impact of this technology on organisations as well as their employees. While some of this research has been built within theoretical frameworks, other investigations have been exploratory. A review of the former indicates that the theories adopted vary and no single theory can sufficiently explain the organisational impact of ICT on its own. This paper suggests a generic three-layered model for gaining a more comprehensive understanding of such an impact. The model, an amalgam of the Contingency, Socio-Technical Systems and Structuration Theories, postulates that the use of ICT in any endeavour is a function of various contingent factors that determine an optimal mix of human skills and technological capabilities, which lead to changes in the nature of employee roles and organisation structures. The interplay of these three meta-level theories generates a synergy in the understanding of ICT impact on organisations.

Keywords: Information Technology (IT), Information and Communications Technology (ICT), Organisation, Organisation Structure, Structuration Theory, Contingency Theory, Socio-Technical Systems Theory

The International Journal of Technology, Knowledge and Society, Volume 3, Issue 3, pp.19-28. Article: Print (Spiral Bound). Article: Electronic (PDF File; 675.320KB).

Dr Kamil Omoteso

Senior Lecturer, Department of Accounting and Finance, Leicester Business School, De Montfort University, Leicester, Leicester, UK

Dr Kamil Omoteso is a Senior Lecturer at Leicester Business School, De Montfort University, UK. His research interests include Accounting Information Systems, Audit Automation and Corporate Governance.

Ashok Patel

Leicester Business School, De Montfort University, Leicester, Leicester, UK

Ashok Patel is a Principal Lecturer and the Director of Computer-Assisted Learning Research at De Montfort University, UK. His research interests include Intelligent Tutoring Systems and Human Computer Interaction.

Peter Scott

Leicester Business School, De Montfort University, Leicester, Leicester, UK

Dr Peter Scott is a Principal Lecturer in Accounting and Finance at De Montfort University, Leicester. His research interests are in auditing and the use of information systems in accounting.

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