Telecommuting in Malaysian Government Offices

By Huda Ibrahim, Zahurin Mat Aji, Nafishah Othman, Wan Rozaini Sheik Osman, Rafidah Abd Razak and Juliana Wahid.

Published by The Technology Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

The Government of Malaysia is working hard to bring the country into a developed and industrialized country by the 2020. To support this development, the government agencies collaborating with non-government agencies increasingly involve in numbers of high technology projects, which must be supported by committed and dedicated service-based civil servants, IT and non-IT professionals. Government-based agencies and institutions, however, are having problems to retain their employees for different reasons; family matters, working distance, unattractive salary and environmental aspects. To solve this problem, the Government should give an opportunity for the employees to work away from offices and to work for more than one employer. In this sense, telecommuting shall become a solution for civil servants in service-based industry and among IT professionals. Employees can work at home or at a remote centre through the use and support of high and reliable ICT infrastructure. The success of telecommuting programs especially in Malaysian environment is depending on numbers of criteria and sub-criteria. This study identified the criteria as rules, regulation and policies, infrastructure, finance, selection, training, environment and benefits.

Keywords: Telecommuting, Government Agencies, Civil Servant, Service-Based Industry, IT Professional, Retainment, Working Policy

The International Journal of Technology, Knowledge and Society, Volume 2, Issue 8, pp.9-14. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.044MB).

A. P. Dr. Huda Ibrahim

Universiti Utara Malaysia (UUM), Malaysia

Zahurin Mat Aji

I am a senior lecturer in the Information System Department, Faculty of Information Technology, Universiti Utara Malaysia (UUM). I have graduated from California State University in 1990 with BSc in Business Administration (Computer Information System). I began my career as a tutor at UUM in 1992. After almost two years served as a tutor, I pursued my Master degree in Information Systems at the University of Leeds in 1994. Throughout the years I have thought various undergraduate and masters courses, which include Information Technology for Managers, Data Communication and Networking, Information System in Organization, Information Technology Management, Information Technology Project Management, and File Processing. I am a co-author of three courses modules published as references to the UUM students. The titles for the modules are Information Technology Implementation Policy & Strategy, Introduction to Data Communication and Information Technology in Organizations. I am interested in research related to information technology project management, mobility of information technology professionals, telecommuting and information technology outsourcing.

Nafishah Othman

Universiti Utara Malaysia (UUM), Malaysia

Wan Rozaini Sheik Osman

Universiti Utara Malaysia (UUM), Malaysia

Ms Rafidah Abd Razak

Universiti Utara Malaysia (UUM), Malaysia

Juliana Wahid

Universiti Utara Malaysia (UUM), Malaysia


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